How to Contact Yodel

Yodel customer service operators are available Monday to Friday 8:00am to 7:00pm and Saturday 9:00am to 1:00pm.

If you are sending or receiving a parcel, you should have a parcel tracking number. You will need this if calling about a parcel when contacting the Yodel phone number.

If telephone lines are busy or closed, Yodel does offer some other ways to make contact, such as its webchat service. Webchat is available Monday to Friday 8:00am to 10:00pm, and 8:00am to 5:00pm on Saturdays. This is longer hours than the call centre, but many customers prefer to speak to a human voice.