How to Contact Virgin Trains

The Virgin Trains contact number to call is 0870 258 0154. The customer service team at the transport provider can come to your aid on this line from 8:30am until 6:15pm.

Please note that due to security reasons and personal data protection issues, the Virgin Trains customer service team can only speak to the person who made the booking.

There is another Virgin Trains phone number available for passengers who require assisted travel, and you can get the details for this by calling the main Virgin Trains customer service number. Bear in mind that passengers are advised to call at least 24 hours before their train journey if they need extra assistance.

There is also a bike reservation number and a number for those who want help travelling with pets or extra-large luggage, and a Virgin Trains phone number to book a Red Carpet service. Again, information on these contact details is available via the main customer service number.